At b9ga, protecting the personal data of our Pakistani players is a core operational commitment, not an afterthought. This Privacy Policy sets out in plain, precise terms exactly what personal information b9ga collects from you, how we use it, who we may share it with, how long we retain it, and what rights you have over your own data. b9ga operates under international regulatory compliance standards, and our data practices reflect those obligations fully. Please read this policy carefully before creating a b9ga account or using any b9ga Gaming Service.
Scope of this Policy: This Privacy Policy applies to all personal data processed by b9ga in connection with the b9ga.net website, the b9ga mobile application, the b9ga Login system, b9ga Casino games, cricket and sports betting services, jackpot products, promotional communications, and all customer support interactions. It applies to all registered players based in Pakistan and elsewhere who access b9ga services.
b9ga is an internationally licensed online gaming operator that has been serving Pakistani players since 2017. For the purposes of data protection law, b9ga acts as the data controller in respect of personal data collected from Pakistani players through the b9ga platform. As data controller, b9ga determines the purposes and means by which your personal data is processed.
References in this Privacy Policy to "b9ga", "we", "us", and "our" refer to the b9ga platform and its operating entity. References to "you", "your", and "the player" refer to any individual who registers a Player Account on the b9ga platform, accesses the b9ga Login portal, or otherwise interacts with b9ga's digital products and services.
b9ga takes its responsibilities as a data controller seriously. Our data practices are designed to comply with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, accuracy, integrity, and confidentiality. If you have any questions about how b9ga processes your personal data, please contact our Data Protection team at [email protected].
b9ga collects the following categories of personal data from Pakistani players in the course of providing its gaming services. We collect only what is necessary for the specific purposes described in this policy.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan or photograph | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, residential address (city and province) | Registration |
| Financial Data | JazzCash account number, EasyPaisa number, HBL/UBL/Meezan Bank account details, transaction history, deposit and withdrawal records in PKR | Payment processing |
| Gaming Activity Data | Bet history, game session logs, sports markets wagered on, cricket and PSL bet records, jackpot participation, win/loss records, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, login timestamps, session duration, geolocation (city-level) | Each b9ga Login and session |
| Communications Data | Live chat transcripts, support email records, complaint submissions, feedback provided to b9ga support agents | Customer support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, cooling-off period records, problem gambling assessments | When tools are activated by player or b9ga |
| Marketing Preferences | Opted-in or opted-out status for SMS, email, and push notification marketing; promotional offer claim history | Registration and preference updates |
b9ga does not collect special categories of sensitive personal data (such as health data, biometric identifiers, religious beliefs, or political opinions) except where CNIC-based identity documents incidentally contain such information. Where CNIC documents contain sensitive data beyond what is required for identity and age verification, b9ga's KYC team is instructed to disregard and not record such additional information.
b9ga collects personal data through the following primary channels:
b9ga processes your personal data for the following specific and legitimate purposes only. We do not use your data for any purpose that is incompatible with the purposes listed below:
b9ga processes personal data only where a valid legal basis exists. The primary legal bases applicable to b9ga's data processing activities are:
b9ga does not sell, rent, or trade your personal data to third-party marketing organisations under any circumstances. b9ga shares personal data with third parties only in the following limited and controlled circumstances:
All third-party service providers who process personal data on b9ga's behalf are subject to binding contractual data processing agreements that require them to process your data only for the specific purpose b9ga has engaged them for and to implement appropriate security measures consistent with b9ga's standards.
As an internationally operating gaming platform, b9ga may transfer personal data to servers and service providers located outside Pakistan. Such transfers are necessary to provide the full range of b9ga Gaming Services to Pakistani players and to fulfil b9ga's compliance and operational obligations.
Where personal data is transferred internationally, b9ga ensures that appropriate safeguards are in place to protect your data, including:
If you require further information about the specific safeguards b9ga has in place for any particular international data transfer, please contact us at [email protected].
b9ga retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by b9ga's legal and regulatory obligations. The following general retention periods apply:
Following the expiry of the applicable retention period, b9ga securely deletes or irreversibly anonymises personal data so that it can no longer be associated with an identifiable individual.
b9ga uses cookies and similar tracking technologies on the b9ga.net website and within the b9ga mobile application. The following categories of cookies are used by b9ga:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use b9ga Gaming Services, including the b9ga Login system. Disabling functional and analytics cookies will not prevent access to core gaming services but may reduce the quality of your personalised experience.
As a b9ga player, you have the following rights in relation to your personal data. b9ga is committed to honouring these rights promptly and without creating unnecessary barriers for Pakistani players seeking to exercise them. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Data Rights Request" and your registered b9ga account email address or mobile number.
Request a copy of all personal data b9ga holds about you, including your account data, KYC records, transaction history, and gaming activity logs.
Request correction of any inaccurate or incomplete personal data b9ga holds about you, including contact details and address information.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to b9ga's legal retention obligations.
Request that b9ga restricts processing of your personal data while a dispute about its accuracy or the lawfulness of processing is being resolved.
Request a copy of your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
Object to processing of your personal data based on b9ga's legitimate interests, including profiling for responsible gaming purposes and direct marketing.
b9ga will respond to all data rights requests within 30 calendar days. Where a request is complex or b9ga receives a high volume of requests, this period may be extended by up to a further 60 days, and b9ga will notify you of the extension with reasons. b9ga may need to verify your identity before processing a data rights request.
Please note: Certain rights, particularly the right of erasure, are subject to b9ga's mandatory legal obligations to retain specific categories of data under international AML and gaming regulatory requirements. Where b9ga is legally required to retain data, we will explain this clearly in our response to your request and will delete all data that is not subject to a mandatory retention obligation.
b9ga's gaming services are strictly restricted to individuals who are 21 years of age or older. b9ga does not knowingly collect personal data from any person under the age of 21. The b9ga registration process includes mandatory date-of-birth collection, and all accounts are subject to CNIC-based age verification before withdrawal privileges are activated.
If b9ga discovers or is informed that it has inadvertently collected personal data from a person under the age of 21, b9ga will immediately close the associated Player Account, forfeit all balances in that account in accordance with the b9ga Terms and Conditions, and permanently delete all personal data associated with that account within 30 days, except where legal obligations require specific records to be retained for a defined period.
b9ga strongly encourages all Pakistani players who share devices or internet connections with family members under the age of 21 to activate parental control software on shared devices to prevent underage access to online gaming platforms. If you suspect that a minor has accessed or is accessing the b9ga platform, please contact our support team at [email protected] without delay.
b9ga implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While b9ga applies rigorous security standards, no digital platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, b9ga will notify you directly without undue delay, describing the nature of the breach, the data categories affected, and the steps b9ga is taking to mitigate the impact.
b9ga sends marketing communications, including promotional bonus offers, PSL cricket betting promotions, b9ga Casino campaign notifications, and seasonal gaming offers, only to players who have explicitly opted in to receive such communications. b9ga currently sends marketing communications via the following channels:
You may withdraw marketing consent at any time by updating your communication preferences in your b9ga account dashboard, by clicking the unsubscribe link in any marketing email, by replying STOP to any marketing SMS, or by disabling push notifications in your device settings. Withdrawal of marketing consent does not affect your ability to use b9ga Gaming Services or access the b9ga Login system.
Withdrawal of consent takes effect within 48 hours. Please note that transactional communications — including account security alerts, b9ga Login OTP messages, deposit confirmations, withdrawal notifications, and KYC status updates — are not marketing communications and cannot be opted out of while your Player Account remains active, as they are necessary for the operation of your account and the security of your funds.
b9ga reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, updates to applicable regulatory requirements, or improvements to our platform. The date of the most recent revision is displayed at the top of this page and updated with each change.
Where changes to this Privacy Policy are material — meaning they affect how b9ga collects, uses, or shares your personal data in a way that is significantly different from what was described in the previous version — b9ga will provide advance notice to registered players via email to your registered address and via a prominent notice on the b9ga platform upon your next b9ga Login. Non-material clarifications and editorial corrections take effect immediately upon publication.
Your continued use of b9ga Gaming Services following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Privacy Policy, you should cease using b9ga's services and may request account closure by contacting [email protected].
If you have any questions, concerns, or complaints regarding this Privacy Policy or b9ga's data protection practices, please contact our Data Protection team using the details below. All contact information is provided as plain text only and is not a clickable link.
Data Protection & Privacy Enquiries:
[email protected]
Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email, along with your registered b9ga account email address or mobile number so that our team can locate your account promptly. Our Data Protection team aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days.
If you are not satisfied with b9ga's response to a privacy complaint, you may have the right to lodge a complaint with a relevant data protection authority or regulatory body applicable in your jurisdiction. b9ga will cooperate fully with any regulatory investigation of a privacy complaint.
These commitments shape every data decision b9ga makes on behalf of Pakistani players.
b9ga collects your personal data only for specific, clearly stated purposes. We never repurpose data collected for KYC verification for unrelated commercial activities, and we do not sell player data to third-party marketers.
We collect the minimum personal data necessary for each specific purpose. If a service can be provided with less data, b9ga uses less data. This principle governs every form and data field on the b9ga platform.
Data security is built into b9ga's platform architecture from the ground up, not added as an afterthought. 256-bit SSL encryption, AES-256 storage encryption, and multi-factor b9ga Login protect your data at every layer.
Personal data is retained only for as long as required by b9ga's legal obligations or the purposes for which it was collected. After that, data is securely deleted or irreversibly anonymised on a fixed schedule.
b9ga treats your data rights as genuine entitlements, not administrative formalities. Access, rectification, erasure, and portability requests are handled by a dedicated team with a 30-day response commitment.
b9ga publishes this Privacy Policy in plain English so Pakistani players in Karachi, Lahore, Islamabad, and Faisalabad can clearly understand what data b9ga holds, why we hold it, and how to exercise control over it.
b9ga combines internationally licensed gaming with rigorous data protection standards. Pakistani players in Karachi, Lahore, Faisalabad, and across the country can enjoy cricket betting, slots, live casino, and Ocean King Jackpot knowing their personal data is handled with care. 21+ only. Play responsibly.